All -
I want to share something with my followers. Recently, a lady backed into my truck. It was parked. No one was hurt. The driver of the car left the scene of the accident. Thank God there were cameras, and we could get the tags. I reported the accident to the insurance company, which is Liberty Mutual, after the police officer instructed me to do so. Once they identify the driver and get their insurance information, they're trying to settle.
This has been very interesting. Liberty Mutual agreed that they are liable for my damages, and I'll tell you—the way they handle my case will determine whether I'll ever do business with them or recommend their company. Because the way you're treated when something goes wrong will reveal how they'll treat you when everything is right. Honestly, I would never recommend this insurance company for automotive or homeowners.
This has been the longest process and is still not completed. There's a saying that when you treat someone well, they'll tell 10 people, but when you treat someone poorly in business, they'll tell 100 people. Well, I hope this message reaches more than 100 people, and I hope people will take my advice and start switching their policies if they have Liberty Mutual. We see these advertisements, but they're not standing by their advertisements.
I would also suggest that if you have auto insurance, you immediately look for another provider, and probably you'll get a better rate. This company is not interested in enjoying good business or standing by you in a time of an accident. They're very much interested in keeping what's important to them and not what's fair to their client.
My other suggestion: if you've had them for over two years, I guarantee you're not being kind to yourself, so don't wait to be involved in an accident. You can use my wisdom to save yourself time and energy and go with someone else. I would even suggest Geico or Nationwide Insurance; they stand behind their reputation.
I know all insurance companies need to make a profit; however, we can expect 100% good service because we pay a premium monthly. When an auto insurance company takes advantage of you, please don't be quiet, and we can help each other not only save money but also promote companies that do good by us. Rarely do I write a review on any company, but this has been so difficult to deal with—a company that truly doesn't care. I had to write and share it with others.
V/R.,
Mr. Terence Efrem Gray Sr.,






























